Software purchases

Refund policy

A 14-day software refund window

You can request a refund of a DeployKit software purchase within 14 days of the charge. This policy applies to software payments processed through Polar, including a subscription charge within that window.

Contact the support contact listed with your purchase with the order reference and the email address used at checkout. Never send card details, passwords, or a full license key by email.

How refunds are processed

Refunds are processed through Polar, the Merchant of Record, to the original payment method. Processing and bank settlement times can vary. Refunded purchases lose the associated download, update, repository, or community entitlements; installed server services are not remotely stopped.

Subscriptions

You can cancel renewal in Polar's customer portal. Cancellation by itself does not automatically refund earlier charges. Access continues until the end of the paid period unless a refund or another revocation applies.

Professional services

Custom setup, audits, and development are separately quoted and invoiced through Juuli. Their cancellation and refund terms are stated in the agreed scope before work begins. The software refund policy does not replace those service terms.

Nothing in this policy limits mandatory rights available under applicable law.